Terms and Conditions
All reservations require a valid credit card on file - Visa, Mastercard, American Express. If booking online, one of our friendly Front Desk Agents will contact you by phone after you have submitted your reservation to us (may take up to 24 hours). You will be asked to provide your credit card number at that time. If you have not heard from one of our Agents within 24 hours, please give us a call at 204-734-4548 or toll free at 866-734-4500 Please note that the credit card number is only used to guarantee the room for your arrival. The card will only be charged at time of check-out. As per our Cancellation Policy, your card will be charged for one (1) nights stay if sufficient notice is not provided. While we ask for 24 hours, we are flexible. However, the more notice, the better.
Cash/Debit paying guests (who do not provide a credit card to pre-authorize) must pay for their entire stay at check in as well as provide a cash damage deposit. The damage deposit will be returned at check out after the room has been inspected and deemed satisfactory.
You also agree that any room damages incurred, missing items from the room or excessive cleaning needed to the rooms will result in a charge to your credit card or taken from your cash deposit.
Anyone smoking in a non-smoking room is also subject to a $250.00 penalty.
Quiet time in the hotel is at 11pm. Any excessive noise that results in a complaint from another room will result in a dollar amount as set by Management being removed from their bill and added to yours.
Please note that all reservations are subject to a 24 hours cancellation policy. Failure to show on the date of your reservation will result in a one (1) night stay being charged to your credit card.
Reservations not guaranteed with a credit card will be released by 6 pm on the date of check in unless advance notice is given for late arrivals.
If you have to cancel your reservation, please call us at 204-734-4548 or on our toll free number at 866-734-4500.